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Privacy Policy

Effective Date: June 1st, 2025

Introduction

Welcome to Painted Star Equestrian (“we,” “our,” “us”). This Privacy Policy explains what personal information (data) about you we collect, how we collect it, and how we use that information. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This policy applies to our website, www.paintedstarequestrian.com (the “Site”), and to our horse riding lessons, training programs, and related services (collectively, the “Services”). By using our Site or Services, you agree to be bound by this Policy. Please review this page periodically for updates.

1. Information We Collect

We collect personal data from and about you using the following methods:

1.1 Personal Information Provided by You

When you book a lesson, contact us, or register for a program, we may collect:

  • Name and Title

  • Contact Information (email address and telephone number)

  • Demographic Information (address, postcode, preferences)

  • Participant Details (age, height, weight, experience level, relevant medical conditions)

1.2 Automatically Collected Information

When you use our Site, we may collect technical data such as:

  • IP Address

  • Browser Type and Version

  • Time Zone and Location

  • Browser Plug-ins and Operating System

  • Device Type and Usage Data

1.3 Tracking Technologies

We may also use:

  • Cookies – to collect standard web behavior data

  • Web Beacons – to understand site usage or email engagement

2. How We Use Your Information

We use your personal information to:

  • Provide and manage lessons, training, and related services

  • Communicate with you about your bookings, schedules, or changes

  • Maintain business systems like scheduling, support, and CRM tools

  • Send newsletters, promotions, or service-related updates (with your consent)

  • Improve our website and customer experience through analytics

We collect medical data only when relevant to your safety or participation in activities.

3. Legal Bases for Processing

We only process your data where legally permitted. This may include:

  • Contractual Obligation – to fulfill our service agreement with you

  • Consent – for marketing or optional services

  • Legitimate Interest – in managing and improving our Services

  • Legal Obligation – when required by applicable law

4. Sharing Your Information

We do not sell or rent your information. We may share your data with:

  • Trusted service providers (e.g., booking platforms, payment processors)

  • Legal authorities, when required to comply with the law

All third parties are required to safeguard your data and use it only for authorized purposes.

5. Data Security

We take appropriate steps to secure your data, including:

  • Encryption of sensitive information

  • Access Controls to limit data access internally

  • Physical and Digital Security Measures to prevent unauthorized access

  • Regular reviews and updates of security protocols

6. Data Retention

We keep your personal data only as long as needed:

  • Accounts – until the user requests deletion

  • Booking Info – retained for 2 years after the final session

  • Marketing Data – retained until you opt out

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your data

  • Request deletion of your data

  • Object to or restrict data processing

  • Request data portability

To exercise any of these rights, contact shannen@paintedstarequestrian.com.

8. Third-Party Links

Our Site may link to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children’s Privacy

Our Services are not directed at children under 18. We do not knowingly collect data from children under 18. If such data is identified, we will delete it promptly.

10. Data Breach Notification

In the event of a data breach involving your personal data and posing a risk to your rights or freedoms, we will notify you without undue delay, in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Site or Services after changes constitutes your acceptance of the new terms.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Painted Star Equestrian
Email: shannen@paintedstarequestrian.com

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